FAQ + Shipping Info
Ecom Horizon partners with global suppliers in order to provide you with the best prices and a unique global shopping experience.
This means that our global suppliers can always provide tracking numbers for United States, Canada, United Kingdom and Australia.Because we shipped directly from our international warehouse, so your order may take around 12 to 20 business days to arrive to the USA and up to 4-6 weeks for Worldwide. Please do not panic if it does not show up immediately, it's on its way!
- How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to.
- What is the shop currency?
- Our shop currency is in USD.
- How long is order processing?
- Orders are processed within 1-3 days. That means it will take 1-3 days to get your item out the door.
- If you would like to cancel your order, you MUST email within 24 hours of ordering. If your order has been shipped, we CAN NOT cancel the order.
- Will Holidays affect shipping times?
- Due to the high amount of shipments that are sent and delivered during holiday time, orders can be expected to arrive up to 10 business days later than expected. This means that all orders made in November and December can take up to 35 business days to arrive. This also has an effect on our refund policy, if orders do not arrive within 45 business days since the shipping date then please enquire for a refund or replacement.
- What is your refund policy?
- If your item does not arrive in the specified time, we will resend your order.
- If your item arrives damaged for whatever reason, we will resend you a new product.
- If you receive the wrong item (whoops, we're only human), we will send you out the correct item!
- Please note: refunds/returns are not provided due to customer error. Example: incorrect shipping address, not reading sizes of products, etc.
- How do I contact you?
- If you have any questions that are not on this FAQ page, please email us at firstname.lastname@example.org where we will promptly get back to you within 24 hours.